Warranty Details

Warranty Statement for New Hardware: End-Users & Schools 

Please note each product’s warranty is specified on our website. If the information is unavailable please contact us directly at   . Most of the new technology products are covered by the OEM.  Please fill out the warranty form above for us to assist you.

Warranty Statement for Refurbished Hardware: End-Users (Schools) 

At our sole discretion, during the standard warranty period BlueRange Technology  (“BlueRange Technology”) will repair, or replace any equipment found to be defective, or will issue appropriate credit.
Desktops 

  • BlueRange Technology provides a six (6) year warranty* from the date of purchase
    • 24 hour response on a claim
    • Standard Warranty covers:  – Motherboard | Optical drive | Hard drive | RAM | Processor | Power supply

Laptops/Notebooks  

  • BlueRange Technology provides four (4) year standard warranty* from the date of purchase
    • 24 hour response on a claim
    • Standard Warranty covers:
    – Mainboard | Optical drive | Hard drive | RAM | Processor | Power supply | Heat sink, fan
    – Keyboard and/or keyboard keys – non functioning
    – Battery (ninety {90} days from date of purchase
    – Screen/display – mechanical failure or dead pixels

Tablets

  • BlueRange Technology provides a thirty (30) day standard warranty* from the date of purchase.
    • BlueRange Technology provides a five (5) day protection against any tablet that arrives in non-working condition from the date of delivery. BlueRange Technology will cover return shipping and replacement shipping of any product that arrives in such state.

Parts 

  • BlueRange Technology provides a ninety (90) day warranty on all parts.

Batteries, Bulbs and Media

  • BlueRange Technology provides a ninety (90) day battery warranty.
    • BlueRange Technology will replace up to one battery/per unit during the life of the warranty.
    • Battery has to maintain less than 30 min power during normal computer function (Internet/MS Office software running) to qualify for replacement.

Displays

  • BlueRange Technology will warranty any display purchased with a system for the length of the standard system warranty.
  • BlueRange Technology will provide a one year standard warranty for any display purchased without a system.

Technical Assistance (Refurbished Hardware)

BlueRange Technology will also provide technical support via telephone and tech chat options if you have questions or problems while setting up or using your equipment. Technical assistance is limited to the hardware and a BlueRange Technology installed operating system. The warranty does not cover damage to the equipment or operating system as a result of misuse or other end-user installed software.

Shipping (Refurbished Hardware)

Shipping charges are covered at BlueRange Technology’s expense during the first three years of BlueRange Technology’s standard warranty and during the full term of any warranty lasting less than three years. BlueRange Technology is only responsible to cover the shipment cost of necessary warranty replacement parts sent by BlueRange Technology to the appropriate location during any warranty period that extends beyond three years. All other shipping costs are the responsibility of the customer.
Additional/Accidental Warranty Information:  Please call 877.928.4800

* Terms and Conditions of the standard warranty are subject to change at BlueRange Technology’s discretion.

Return Policy for Refurbished Hardware:  End-Users (Schools)

We may request that defective products be returned to us at:  BlueRange Technology, 9241 Globe Center Dr., Suite 100, Morrisville, NC 27560
BlueRange Technology reserves the right to require the return of defective products to our location, but may not do so in all cases.  Please discuss the need to return defective products with your sales or customer service representative.
The assigned RMA (Return Material Authorization) number issues to you by customer or technical service must be plainly indicated on the outside of the packaging.
Our technical staff will repair or replace your damaged or inoperable equipment.  We will return the repaired or replacement product to your location at our expense.

In the event the product returned to BlueRange Technology is determined to be in normal working order or if the technical problem is the result of misuse or end-user installed software, you will have two options:

  1.  Credit your account, less a 25% restocking fee and the cost of shipping – or –
    2.  Return the product to your location plus a $30 processing fee and cost of shipping.

BlueRange Technology will issue a FedEx call tag to facilitate the return of the failed product. All products returned for credit must be complete (i.e. all manuals, keyboards, cables, A/C adapters, external CDROMS, etc.). RMA product must be returned within 14 days of receiving the RMA number or the replacement part will be billed.

Warranty Statement Refurbished Hardware:  Non End-Users (Resellers)

BlueRange Technology provides a thirty (30) day warranty on products, unless otherwise noted.
At our sole discretion, during the warranty period BlueRange Technology will repair or replace any equipment found to be defective or we will issue credit.
We will also provide technical support via telephone and tech chat options if you have questions or problems while setting up or using your equipment.
Technical assistance is limited to the hardware and a BlueRange Technology installed operating system. The warranty does not cover damage to the equipment or operating system as a result of misuse or other end-user installed software.

Return Policy Refurbished Hardware: Non End-Users (Resellers)

Return products to:  BlueRange Technology, 9241 Globe Center Dr., Suite 100, Morrisville, NC 27560
Call tags will not be issued.
The assigned RMA number issued to you by customer or technical service must be plainly marked on the outside of the packaging.
Our technical staff will repair or replace your damaged or inoperable equipment and ship the repaired or replacement product to you at our expense.

*Items not covered under BlueRange Technology’s Standard Warranty

BlueRange Technology does not cover the following items under its Standard Warranty. Drops, spills, misuse, cases or plastics, software or software updates (please see additional/accidental warranty options). After the third year of the standard desktop and laptop warranty, BlueRange Technology will only be responsible for replacement of any solid state components such as the motherboard. Components including, but not limited to; optical drive, power supply and hard drive are not the responsibility of BlueRange Technology after year three of BlueRange Technology’s standard warranty. BlueRange Technology will provide its customers the option to replace any non-warranty parts, or systems at the market rate plus applicable shipping charges. BlueRange Technology is not responsible to warranty any item after the expired standard warranty term.

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